Refund policy
Returns & Quality Guarantee
At Tawakul Studio, every piece is produced with precision and intention. We stand behind the quality of our tempered glass artworks.
20-Day Quality Assurance
You may request a return within 20 days of receiving your order if:
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The product arrives damaged
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The item received differs from the product description
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There is a visible manufacturing defect
Returned items must be:
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In original condition
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Unused and uninstalled
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In original packaging
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Accompanied by proof of purchase
How to Request a Return
To initiate a return, please contact us at:
Returns must be approved prior to shipment. Items sent without prior authorization will not be accepted.
Return address:
Zoeterwoudseweg 11 E
2321 GL Leiden
The Netherlands
Once your request is reviewed, we will provide detailed return instructions.
Damaged or Incorrect Orders
Please inspect your order upon delivery.
If your piece arrives damaged or incorrect, contact us immediately with clear photos of:
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The product
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The packaging
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The shipping label
We will resolve the matter promptly and professionally.
Non-Returnable Items
Due to the nature of our production process, the following items are not eligible for return:
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Custom or personalized pieces
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Made-to-order artworks
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Sale items
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Gift cards
Exchanges
We do not offer direct exchanges.
If approved, you may place a new order once your return is processed.
Refund Process
Once your return is received and inspected, you will be notified of the approval status.
If approved, refunds are issued to the original payment method within 10 business days.
Please allow additional time for your bank or card provider to process the transaction.
If more than 15 business days have passed after approval, contact: